I recently had my loving wife of 45 years pass away, and one of the first people I called was Richard, my life insurance broker, who took over our Transamerica policies when our former agent lost interest in us. Richard helped us get our policies organized, a couple of years ago, and we stayed in touch since.When you lose a loved one, you tend not to think straight for a while, and also have no idea what to do. I called Richard on a Sunday, Sept. 8, 2013, reached him right away, and he was very quick to arrange to meet with me to advise me on what was needed, and helped me complete the necessary paperwork on Monday Sept. 9th, 2013.The paperwork was sent into the company on Tuesday Sept. 10th, 2013, and by Thursday September 19th, 2013, Richard delivered the life insurance cheques to me personally. My family and I were very pleased with the attentive service Richard provided us, and highlights the importance of getting to know your life insurance advisor, especially one who is as responsive and caring as Richard. I highly recommend Richard as someone you definitely want to talk to.